Integrated Report

Purpose

ITFOR strives to evoke happiness and satisfaction through empathy

With the diversification of business and personal consumer needs amid changes in the social environment, ITFOR contributes to societal stability by invoking the power of empathy to evoke smiles and satisfaction. ITFOR’s information technology (IT) systems and business process outsourcing (BPO) support businesses and individuals in the interest of establishing a sustainable society.

Purpose
A business model of five strengths

In the rapidly changing and unpredictable world of IT, ITFOR’s steady development over 50 years is supported by a business model that leverages five strengths. ITFOR continues its growth through that business model, tapping those strengths to ensure solid relationships with customers and the prospecting of new customers and business domains.

Overview of business model

Special Feature: Dialog with a Customer

right： Masanobu Tago Deputy Head of Payment Business Department Bank of the Ryukyus, Limited
left： Kazunori Kono Executive Officer, Head of Payment Business Division ITFOR Inc.

Regional Cashless Transformation
Pioneered by the Bank of the Ryukyus

Masanobu Tago
Deputy Head of Payment
Business Department
Bank of the Ryukyus, Limited

Kazunori Kono
Executive Officer, Head of
Payment Business Division
ITFOR Inc.

The Bank of the Ryukyus has promoted a cashless island concept in Okinawa since 2015. This capitalizes on the tourism appeal of the region's rich culture and natural environment, which attract visitors from around the world to the main and smaller islands.
To maximize regional value, the Bank of the Ryukyus have initiated such experiments as introducing a local currency. They also ventured into the acquiring business to bridge the gap between the banking and tourism industries.When they launched its acquiring business in 2017, ITFOR introduced the multi-payment terminals iRITSpay Payment Terminal.

Dialog with a Customer

Message from the President

The Power of Empathy:
Building a Society Where Everyone
Can Thrive and Feel Secure

Tsunenori Sato
President and Representative Director

Four and a half years have passed since I assumed the roles of president and representative director at ITFOR Inc. in 2019. During this period, the most significant transformation at ITFOR has been our transition from a focus on system and product sales to the provision of services aimed at maximizing convenience for our customers. ITFOR has evolved into a business-to-business (B2B) company primarily focused on delivering products and services to businesses and public organizations. Now we see ourselves as a business-to-business-to-consumer (B2B2C) company that emphasizes the end user to enhance end-user convenience, safety, and comfort.

Message from the President